Practical UK guides on your legal rights, how to write effective legal letters, and which legislation protects you.
Mid-contract price rises on broadband, mobile, and TV bills catch millions of people out every year — but you are not always stuck with them. Depending on when you signed your contract, Ofcom's rules may give you the right to challenge the increase or walk away penalty-free. Here is how the rules work, and the letter that puts your provider on notice.
Read more →If a scammer tricked you into authorising a bank transfer, you are no longer on your own. Under mandatory reimbursement rules in force since October 2024, your bank must refund most APP scam victims — up to £85,000, usually within five business days. Here is how the rules work, and the letter that puts your bank on notice.
Read more →A shock catch-up bill from your energy supplier can run into hundreds or thousands of pounds — but Ofgem's back-billing rule means you often do not have to pay it. Suppliers cannot charge for energy used more than 12 months ago that they failed to bill for correctly. Here is how the rule works, and the letter that challenges an unfair bill.
Read more →A botched building job is not just bad luck — the Consumer Rights Act 2015 gives you the right to demand the work is redone at no extra cost, or a price reduction of up to 100% if it cannot be put right. Here is how to put a trader on notice in writing.
Read more →If you paid by credit card, you may have a powerful second route to a refund: Section 75 makes your card provider jointly liable with the retailer for breach of contract or misrepresentation. Here is how the claim works, and the letter that puts your provider on notice.
Read more →A delayed or cancelled flight can be worth real money — UK261 sets fixed compensation of £220 to £520 per passenger, on top of meals and accommodation. Here is how the rules work, and the demand letter that gets an airline to pay up.
Read more →Getting a tenancy deposit back should be routine — but landlords stall, over-deduct, and sometimes never protected it at all. Here are your rights under the Housing Act 2004, and the letter that puts a landlord on notice.
Read more →Late-paying clients are not just an inconvenience — UK law is squarely on your side. Here is your right to statutory interest and compensation on overdue commercial invoices, and how to put it in a letter that gets results.
Read more →UK rules under the DMCC Act are closing in on subscription traps and hidden fees. Here is what is changing — and the letter that puts a trader on notice and demands a refund.
Read more →The biggest shake-up of UK employment law in decades is on the way. Here's what the Employment Rights Act 2025 changes — and how to put yourself on the front foot in writing.
Read more →Before you can take someone to the small claims court in England and Wales, you must send a letter before action. Here's exactly how to write one.
Read more →The Consumer Rights Act 2015 gives you powerful rights to refunds and replacements. Here's how to write a letter that forces companies to act.
Read more →Landlord ignoring repairs? Unfairly keeping your deposit? A formal letter citing the Housing Act 1988 changes everything. Here's how to write it.
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